Frequently Asked Questions
Shipping and Handling
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Please allow 1 -3 business days for processing. When your order is mailed we will email you a notice and tracking number for your order.
Any orders placed on Saturday or Sunday will not ship until the following Monday.
DO YOU SHIP TO PO BOXES OR FPO/APO/DPO ADDRESSES?
Yes! Our team ships orders going to PO Boxes or APO/FPO/DPO addresses via USPS, UPS, or other delivery service that is the best for your address.
Payments
WHAT FORMS OF PAYMENT METHODS DO YOU ACCEPT?
We accept Visa (credit and debit cards), MasterCard (credit and debit cards), American Express, Discover (US merchants only), Diner's Club, JCB, Apple Pay ,PayPal and Fourth World Design gift cards
DO YOU CHARGE SALES TAX?
Yes
WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE A ORDER?
The billing address you are using may not match the billing address tied to your card. Please be sure to check that the billing address is correct and try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter.
DO YOU OFFER GIFT WRAP?
We currently do not offer gift wrapping services at this time.
Order Issues
CAN I CANCEL OR MODIFY MY ORDER?
Once an order is placed, it is unable to be cancelled or modified.
HOW SHOULD I REPORT A MISSING ITEM/DAMAGED OR DEFECTIVE ITEM FROM MY ORDER?
Please report any damaged or missing items to info@fouthworlddesign.com within 7 days of delivery.
WHAT SHOULD I DO IF MY PACKAGE IS LOST?
If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:
1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or secondary postal service if mailed other than USPS.
3. Contact our team at Info@fourthworlddesign.com and include your order and tracking number.
Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.
Please note, Fourth World Design is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
Returns and Exchanges
WHAT IS YOUR RETURN POLICY?
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is placed. If you wish to return an item that was gifted to you, please contact info@fourthworlddesign.com. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers.
HOW DO I RETURN AN ITEM?
1. Make sure that your order qualifies
Unused and unopened products may be returned within 30 days of receipt. Items marked final sale are not eligible for returns.
2, Return your order and packing slip
Please send your order and its original packing slip to:
FOURTH WORLD DESIGNS
Attn: Returns
P. O. Box 17051
Tucson, AZ 85731
Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.
3. Await credit
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact info@fourthworlddesign.com.
DO YOU OFFER EXCHANGES?
We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact info@fourthworlddesign.com.